Contact

We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are processed securely. Prices are listed in USD and include product costs only — shipping fees and any applicable customs duties are calculated separately at checkout.

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To request a cancellation, please contact us immediately at contact page. Once an order has shipped, it can no longer be cancelled.

Due to the perishable nature of our products, we are unable to accept returns on food items. However, we are committed to your satisfaction and will gladly offer a refund or replacement in the following cases:

• Your order arrives damaged or in unsatisfactory condition
• You receive the wrong item(s)
• Your order does not arrive within the estimated delivery window

To be eligible, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Refunds are processed to the original payment method within 5–7 business days.

All orders are shipped from Türkiye and may be subject to customs fees, import duties, or local taxes upon arrival in your country. These charges are the sole responsibility of the buyer and are not included in the product or shipping price. We are unable to predict or cover these costs.

If your package arrives visibly damaged, please photograph both the packaging and the products before opening. Send these photos along with your order details to [your email] and we will resolve the issue as quickly as possible.

In the rare event that your order is lost in transit, please reach out to us and we will investigate with the carrier on your behalf.

How long does delivery take?

DestinationEstimated DeliveryUnited States3–5 business daysEurope3–5 business daysRest of the World7–10 business days

Delivery times are estimates and may vary depending on local customs procedures and carrier conditions.

Every order is carefully packed with insulated materials to protect your products during transit. Baklava and chocolate items are handled with extra care to ensure they arrive in perfect condition.

International orders may be subject to customs fees, import duties, or local taxes upon arrival. These charges are determined by your country's customs authority and are the responsibility of the buyer. We are not able to predict or cover these costs.

If your order arrives damaged or in unsatisfactory condition, please contact us within 48 hours of delivery with photos of the packaging and products. We will do our best to make it right.

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can use this to follow your package every step of the way.